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FAQ

Welcome to our FAQ area of Shop-Furreal. com.
Here you find information about the most frequent questions on the subjects, order, payment, care and Return.
Should you have other questions do not hesitate to contact our customer service by email: info@shop-furreal.com

 

Which payment methods does the Furreal on-line shop offer?
The payment of your order occurs according to the payment kind well-chosen in the order process.
You can pay comfortably by credit card (Amex, VISA, Mastercard) or by Paypal.

 

How long is the delivery time?
The DHL standard dispatch takes normally 3-5 working days from order entrance within Germany and the EU if the product is available in stock. In the first place you are informed on the product side in the shop about the availability of the product.

The international dispatch by DHL takes normally 5-15 working days according to country and import regulations.

Products that are not in stock and therefore, exclusively for you become handmade, the duration can be extended up to the dispatch by other 10-15 working days.

We inform you by e-mail, as soon as your has left our warehouse. Besides, you have the possibility with the help of a Tracking number to look up the delivery status about your package via our shipping provider. You receive the Tracking number and the link to the tracing by e-mail with the order confirmation and dispatch confirmation.

 

How am I able to take care of my fur and leather goods?
Furreal places importance on high quality and the best fur products from controlled handmade production.

We will spoil you already with the arrival of your leather or fur garment with an attractive packaging and guarantee that your product can already develop after a short time in full gorgeousness into your luxurious carry-experience.

Please, still heed the following care tips of your Furreal Furs.

With arrival
We ask you to hang up the Fur Jacket at least for 24H and to shake it up. You will notice that your fur becomes more voluminous with the time. Please do not wonder if your fur looses a couple of hairs in the first days. It is normal due to the fresh production.

Storage
Please note that your fur is protectively stored. Your fur coat, fur jacket, fur vest or leather jacket with fur can fade by permanent solar irradiation and therefore change its colour. You should also avoid humidity while carrying or storage.

Cleaning and care
For the care of your Furreal Furs we ask you only to dry clean it. You can hang up the fur and comb with a chunky comb. Please also avoid unnecessary warmth, like heating springs or heated air to dry it after it is moistured. Your fur or leather only needs air to let it softly dry.

Should you have other questions, please do not hesitate to contact our Care- team via info@shop-furreal.com